FAQ - Shipping & Returns
Why should I buy from Tomato Sketchbook Factory?
- You love food, art & beautifully designed products
- You are a fan of food puns!
- You love supporting artists.
- You like buying unique products or gifts for your loved ones.
- You support small businesses that do something different.
How long will my order take to ship?
Tomato Sketchbook Factory products have unique artworks for lovers of food & art designed by talented Indian artists who get a share of the revenues. Our products are printed only when an order is placed and thus, take a minimum of 10-12 days to be shipped from our warehouse.
Certain products are stocked in-house in our Mumbai office including limited edition collections. These can be shipped within 24 hours of placing an order. Please check the listings to understand shipping time. These products include: A selection of mugs, coasters, Tote Bags, Laptop Sleeves, Pouches, Illustrated Postcards, Table Linen etc.
In case a product is out of stock, it may take 3-5 days to restock. We are a small boutique brand. Please bear with us as we try our best to adhere to delivery timelines.
How Do I Track My Order?
As soon as your order is read and picked up, (which is currently taking 10-12 days as mentioned above) by our delivery partners, you will receive an email notification from “Shiprocket” mentioning the tracking number and order details. Please look out for this email.
Limited Edition Items
- Certain items may be limited edition, hand-made or made to order in collaboration with Artists.
- Once these are out of stock, they may or may not be re-stocked. So get your hands on these as soon as you see them!
Do you ship internationally?
- We are now shipping to Australia, US, UK & Europe.
- Certain products can be shipped within 2-3 days of placing an order if they belong to our "in-house, ready to ship inventory" of special collections or limited edition products. The shipping time will be specifically mentioned in the listings of such products.
- In case you wish to purchase certain hand-made items which are created by our Artists only when an order is placed, it may take 7-10 days for the order to be shipped.
- For other products including apparel, it may take 12-15 days for products to be shipped.
- If you choose to buy products from a mix of such categories, we will ship all products together to economise shipping charges. However, the expected delivery time may be around 3-4 weeks.
- Once your order is shipped, you will receive a tracking link.
- We ship internationally using Aramex.
- For further questions on international shipping, kindly write to us on firstname.lastname@example.org
- We accept exchanges or refunds only if the product is damaged.
What is your Return Policy (Domestic) ?
We provide 15-days return for all products for customers within India. There is no return or exchange for Face Masks for hygiene & safety reasons.
- For other products, To initiate a return, describing your reason for return and we will take it forward from there.
- Items will have to be in new condition, without any wash or usage and to be returned in their original packaging within 15 days of delivery.
- Refunds of online payments are processed automatically via the payment method used.
- In case of a failed transaction, the deducted amount, if any, is automatically reversed to your account. The duration for this depends on each Bank and usually takes between 5-7 business days.